Legal
Effective date: September 25, 2026
This Refund Policy applies to web design and development services purchased from OurSite Studio. It should be read together with our Terms & Conditions and the specific quote or agreement provided for your project. Where a signed project agreement conflicts with this page, the signed agreement takes precedence.
Projects typically require a non-refundable deposit of [e.g. 50%] of the total project price before work begins. This deposit compensates us for the time reserved on our schedule and discovery/planning work performed at the start of every engagement.
For projects billed across multiple milestones, each milestone payment becomes non-refundable once the corresponding phase of work (e.g. design concepts, development sprint) has been delivered for review, whether or not the client requests revisions afterward.
If you cancel a project after work has begun:
If we are unable to complete a project for reasons within our control, we will refund the portion of fees paid for work not yet delivered.
Dissatisfaction with a specific design direction is addressed through the revision rounds included in your project scope, not through a refund. We work with clients in good faith through reasonable revisions before a milestone is considered final.
Third-party costs incurred on your behalf — such as domain registrations, premium stock assets, plugin or theme licenses, or paid third-party services — are non-refundable once purchased.
Monthly maintenance or care plan subscriptions can be canceled at any time effective at the end of the current billing cycle. We do not provide partial-month refunds for cancellations made mid-cycle.
To raise a refund query, email hello@oursite.studio with your project details. We will review and respond within 5 business days.
We may update this Refund Policy from time to time. The policy in effect at the time your project agreement is signed governs that engagement.